Effective Date: 5/1/2025
The WiFi Pros, Inc. (“we,” “us,” or “our”) is committed to safeguarding the privacy of our users and clients, particularly as it pertains to sensitive data, including health-related information where applicable. As a Florida-based IT services provider, we comply with applicable Federal privacy laws including the Health Insurance Portability and Accountability Act (HIPAA) and are aware of evolving state privacy standards, including California’s Consumer Privacy Act (CCPA).
This Privacy Policy explains how we collect, use, disclose, and protect personal, health-related, and technical information through our websites, platforms, and services
Information We Collect
We may collect the following categories of information:
- Personal Information: Such as your name, email address, phone number, company affiliation, and job title.
- Protected Health Information (PHI): If your organization is a covered entity or business associate under HIPAA and uses our services to process PHI, we will treat that data with the required security and confidentiality.
- Technical Information: IP address, browser type, access times, device identifiers, usage patterns, and cookies.
- Service Usage Information: Data generated from your interactions with our IT infrastructure, support systems, or client portals.
Use of Information
We use the information we collect solely for the following internal purposes:
- Delivering and supporting IT services
- Ensuring system integrity and security
- Providing technical support and customer service
- Meeting legal and compliance obligations
- Internal analytics and service improvements
We do not sell, lease, or share your personal or health-related data with third parties for marketing or advertising purposes.
HIPAA Compliance
Where applicable, we comply fully with the HIPAA Privacy and Security Rules. Our responsibilities include:
- Ensuring only authorized personnel access PHI
- Encrypting PHI in transit and at rest
- Maintaining secure networks and access logs
- Executing Business Associate Agreements (BAAs) where required
Financial Information
We do not collect, process, or store your financial or payment information directly. All transactions are securely handled by one of the FDIC insured institutions that we utilize, or our third-party merchant processor, which is fully PCI-DSS compliant. Your financial data is encrypted and stored solely within their systems.
Florida Privacy Law Considerations
As a business operating in Florida, we recognize and align with applicable Florida privacy and consumer protection laws, including the Florida Information Protection Act (FIPA), which requires notification of security breaches involving personal information. We implement and maintain reasonable safeguards to protect your data as defined by FIPA.
Awareness of CCPA (California Residents)
While we are based in Florida and primarily serve Florida-based clients, we respect the privacy rights of all users. If you are a California resident, and our services have reached you, you may be entitled to additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal data is collected, used, shared, or sold
- The right to delete personal information (with some exceptions)
- The right to opt out of the sale of personal information (not applicable, as we do not sell data)
- The right to non-discrimination for exercising these rights
To inquire about these rights, please contact us at the information below.
Data Retention
We retain personal and technology-related information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or contractual agreement. We do not store any Health data whatsoever.
Your Rights and Choices
You may have the right to:
- Access, update, or correct your personal information
- Request deletion of your data (subject to legal and contractual limitations)
- Request restrictions on the use or disclosure of your data
- File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us directly using the information below.
Security Measures
We implement administrative, physical, and technical safeguards consistent with industry best practices to protect your data, including:
- End-to-end encryption
- Encryption-at-rest
- Access control policies
- Regular security audits
- Employee training on data privacy
Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact:
The WiFi Pros, Inc.
contact@thewifipros.com
877-404-9434
www.thewifipros.com